Corel Web Mosaic ™ Troubleshooting

Version 2.00 for Windows

Copyright 1995 Corel Corporation, Inc. All rights reserved.

Troubleshooting

If you are having problems using Corel Web Mosaic, you can find possible solutions in this Section.

Common Problems

Installation halts while installing the Winspool driver (possibly locking up the machine).

This problem occurs if LaserMaster printer drivers are installed during the Corel Web Mosaic installation process. To work around this problem, uninstall the LaserMaster drivers using the LaserMaster uninstall program on the LM Disk 1. Then install Corel Web Mosaic and reinstall the LasterMaster drivers.

When I start Corel Web Mosaic, I get a Can't find Windows Sockets error message. Why ?

This message is displayed if a TCP/IP stack in not installed or is not configured correctly.I get one of the following errors: No network support is available, Could not initialize the network, or cannot resolve host name. Why? These error messages indicate a problem with the network or TCP/IP software. Try the following tests:

Whenever I click on a link I get Attempt to load ... failed or Failed to connect. timeout. However, when I type the URL explicitly I can move about with no problems.

This is caused by an incorrect baud setting for your modem (usually too high). Check that the baud rate on your modem is set to the manufacturer's specification.

I am using a modem and get timeout errors when downloading large files. Why?

Increase the timeout settings in your TCP/IP software.

When I open a document with in-line GIF images, I get a General Protection Fault and Mosaic crashes. Why?

This is probably a video driver problem. Contact your video board manufacturer for the latest video driver. You can also try Microsofts video driver which is compatible with Corel Web Mosaic and supports most video boards. You can obtain the driver by contacting Microsoft at (206) 637-7098 or download it from SVGA DRIVER This file is a self-extracting archive which contains a high-speed video driver.

When installing Corel Web Mosaic, the message Cannot find winsock.dll appears.

This is a Windows error message. It is caused when winsock.dll is not in the windows or windows\system directory or the location is not included in the path statement of the autoexec.bat file.

Error Messages

General Errors

The program was unable to because the system is running low on memory.

Your system does not have enough memory to start another operation. Close unused applications or install additional memory.

The program couldn't create the external viewer file . The disk may be full.

Check for free disk space. About 10 Mb of disk space should be free before starting Corel Web Mosaic.

The program couldn't save the file . The disk may be full.

Check for free disk space. About 10 Mb of disk space should be free before starting Corel Web Mosaic.

Out of memory:

Your system does not have enough memory to continue. Close unused applications or install additional memory.

Initialization Errors

The program could not initialize the network. Make sure your network connection is configured correctly. You can still view local files. Corel Web Mosaic does not recognize your network connection. Ask your system administrator to verify that the connection is configured properly. Some of your preferences were invalid or corrupted. You may need to set them again. Your preference settings can become corrupted if Corel Web Mosaic crashes while preferences are being edited.

Networking Errors

The program could not find an address for the system You tried to access a server that does not exist at the specified URL. Confirm that the URL is correct. The system that looks up network addresses for you didn't reply to the program's request within the allotted time. The system that provides domain name system (DNS) services is not working. Or, the address of the system to which you are connecting was not found within the allotted time.Try again after a few minutes. If this error still occurs, your system administrator may need to fix the system that handles DNS. Your system is not properly configured to look up network addresses. Something is wrong with the network setup for the specific platform. The network connection that was being used closed unexpectedly. A connection to another system was disconnected without being properly closed. No action is required. The server that was providing information didn t send its data within the allotted time. The network or server is overloaded. Try again after a few minutes. The system could not successfully connect to a server. The server you tried to access is not working or the wrong port was specified.This error can also be caused if the network is overloaded. Try again after a few minutes. The program could not successfully send a request for data to a server. This is a network or server timeout error (different from a Cannot connect error). Corel Web Mosaic can connect to the URL, but either your local server or the remote server did not reply to the request for data. Try again after a few minutes. All of the available network connections from this system were in use. Corel Web Mosaic tried to open more network connections than the operating system allows to be open simultaneously. Close other applications using a network connection. A network connection did not close down properly. No action is required.

News Errors

This program is not configured to read news.

You tried to access a newsgroup, but a news server is not configured. To specify a news server, choose Preferences from the Edit menu. In the News Server field, type the name of your news server.

You are not allowed to access the news server at news server name from your machine.

Your machine is not recognized as a subscriber by the news server you tried to access. Contact your news server administrator to subscribe your machine. Your news server doesn t carry that group. The news server to which you subscribe does not offer the newsgroup you requested. Type news:* to list the available newsgroups. The selected range of articles was invalid. There are no articles in the range you specified. Retype the URL without specifying a range to determine the number of articles in the newsgroup. There are no articles in the group newsgroup. Currently, there are no articles in the newsgroup. Your news server doesn t support the XHDR command. Some older news servers do not support the XHDR command, which is widely used to access newsgroups. If this error occurs, upgrade to a newer news server.

Loading Errors

The attempt to load failed or was cancelled. This problem has several potential causes. Try the following tests to help isolate the problem:

The server was unable to send information requested by Corel Web Mosaic, or the network is overloaded.

Choose Reload from the Navigate menu to load the file again. If the problem occurs again, wait a few minutes, then try again.

No URL was specified.

This error occurs if you choose Open URL from the File menu and choose OK without typing a URL.

Clicking on this picture does different things depending on where you click.You must first load the image by clicking on it with the right mouse button.

This error occurs if you single click an unloaded image map. Click on the icon with the right mouse button to load it. Then click on the image. The program tried to load data that was in an unexpected format, or which had a filename that implied a different format. The program thought the file had format and needed to convert it to format . Corel Web Mosaic tried to load in an inline image but received an unexpected format, such as a text/html document. The HTTP server returned the wrong MIME type because it is misconfigured. Using a nonstandard filename extension may also cause this error.

HTTP Response Errors

The server sent a message which the program couldn't understand, so didn t load. Corel Web Mosaic received an HTTP response code from a server that it did not recognize, possibly because the response was garbage. The authorization you sent for wasn't valid. The user name or password entered was not recognized. The server considered the request for an invalid request. Corel Web Mosaic sent a request that was not recognized by a server. You must pay to access . You tried to access a resource that requires payment or uses a payment scheme that is not recognized by Corel Web Mosaic. You are not allowed to access . The file you requested requires special permissions to access. For example, some documents are only available to computers in a specific domain. The server couldn 't find . The file you requested no longer exists or was moved. The link doesn't go anywhere. You clicked on an image map in an area that is not associated with a URL. Click on a different region of the image. The server had an internal problem and couldn't send . The file you requested could not be sent because the server had an internal problem, such as insufficient memory or an error reading the file.

Errors for non-HTTP Protocols

This FTP server does not support passive mode. You tried to access an FTP server that still requires active connections which Corel Web Mosaic does not support. Mosaic connects to FTP servers using a passive connection. During a passive connection, you are only connected long enough to perform a command (such as getting file or listing a directory) and are disconnected between commands, Passive connections allow more users to access a server at the same time that active connections which remain connected to the FTP server during the entire session.

URL could not be found

The file you requested no longer exists or was moved without notice. This program doesn't support the protocol for accessing . The URL you tried to open uses a protocol that is not supported by Corel Web Mosaic or the URL was entered incorrectly. Check that the URL does not begin with a space, which may have been added if you cut and pasted the URL. If a proxy server is being used, check that it is configured correctly. The mailto and telnet protocols are not supported by Corel Web Mosaic. In these cases, you must use an e-mail and telnet program separately from Corel Web Mosaic.

This link requires a telnet program. To follow this link, run your telnet program, and connect to .

You tried to open a URL that uses the telnet protocol, which is not recognized by Corel Web Mosaic. Use your standard telnet program to access the resource. This link requires a telnet program. To follow this link, run your telnet program

You tried to open a URL that uses the telnet protocol, which is not recognized by Corel Web Mosaic. Use your standard telnet program to access the resource.

This link requires a mail program. To follow this link, run your mail program and send mail to .

You tried to open a URL that uses the mailto protocol, which is not recognized by Corel Web Mosaic. Use your standard e-mail application to access the resource.

The authentication scheme is not supported by this program.

The server you tried to contact requires a security protocol that is not supported by Corel Web Mosaic.

Miscellaneous Errors

The text was not found.

When using the Find command, the text you specified does not exist in the document. Turn off Match Case, if it was checked, and check the Start from Top option. Then try again.

There was an error launching the external viewer for the file .

Corel Web Mosaic tried to launch a helper application (or viewer) , but there was not enough memory or the program was not in the specified path.

There is already a hotlist item with this title.

Each file in the hotlist must have a unique title; you cannot add a file if it is already in the hotlist.

The program couldn't process an external request because it was working on something else.

Corel Web Mosaic cannot do multiple tasks simultaneously. For example, this error occurs if you are downloading a document and another application requests Corel Web Mosaic to download a file at the same time.

Sound Errors

There is no sound device in the system. The appropriate sound hardware and device driver must be installed in your system. There is not enough memory to play the sound. Large sound files may require more memory than is available to be played. Save the sound file on your disk until more memory is available. This sound file is corrupt or has unrecognized format. The sound file cannot be played because it is damaged. The sound device is currently busy. The sound device is being used by another application. Either interupt the other application or wait until the other application is done.

Getting Information About Your System

Knowing some technical information about your system can be helpful for solving problems. To display technical information about your system:

1. From the Help menu, choose About Mosaic
2. Choose the Support button.

To save the information displayed, choose the Save button.

Copyright © 1995 Corel Corporation

Last Modified: 1995-05-01 Steve Wambolt